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Global Call Center Outsourcings Market Report 2019

Report Code: AMR- 18-185068

Category: Service & Software

Published Date: 2019-09-12

Format: Electronic PDF

Pages: 121

                    
 
With the slowdown in world economic growth, the Call Center Outsourcings industry has 
also suffered a certain impact, but still maintained a relatively optimistic growth, the past 
four years, Call Center Outsourcings market size to maintain the average annual growth rate 
of XXX from XXX million $ in 2014 to XXX million $ in 2018, Our analysts believe that 
in the next few years, Call Center Outsourcings market size will be further expanded, we 
expect that by 2023, The market size of the Call Center Outsourcings will reach XXX million 
$.  
This Report covers the manufacturers data, including: shipment, price, revenue, gross 
profit, interview record, business distribution etc., these data help the consumer know 
about the competitors better. This report also covers all the regions and countries of the 
world, which shows a regional development status, including market size, volume and 
value, as well as price data. 
Besides, the report also covers segment data, including: type segment, industry segment, 
channel segment etc. cover different segment market size, both volume and value. Also 
cover different industries clients information, which is very important for the 
manufacturers. 
 
 
 
Manufacturer Detail 
Aditya Birla Minacs 
Atento 
Concentrix 
Conduent 
Convergys Corporation 
Datacom Group 
DialAmerica 
Firstsource 
Focus Services 
Genpact 
InfoCision Management Corporation 
Inktel Direct 
iQor 
NCO Group 
One World Direct 
Qualfon 
Sitel 
Sykes Enterprises 
SupportSave 
Tech Mahindra 
Teleperformance 
Televerde 
TeleTech 
TELUS International 
Transcom WorldWide 
Ubiquity Global Services 
United Nearshore Operations 
WNS Global Services 
Webhelp 
 
Region Segmentation 
North America Country (United States, Canada) 
South America 
Asia Country (China, Japan, India, Korea) 
Europe Country (Germany, UK, France, Italy) 
Other Country (Middle East, Africa, GCC) 
 

Product Type Segmentation 
Inbound Call Services 
Outbound Call Services 
 
Industry Segmentation 
BFSI 
Retail 
Government 
IT & Telecommunication 
Defense Aerospace & Intelligence

Table of Contents 
Section 1 Call Center Outsourcings Product Definition 
 
Section 2 Global Call Center Outsourcings Market Manufacturer Share and Market Overview 
2.1 Global Manufacturer Call Center Outsourcings Shipments 
2.2 Global Manufacturer Call Center Outsourcings Business Revenue 
2.3 Global Call Center Outsourcings Market Overview 
 
Section 3 Manufacturer Call Center Outsourcings Business Introduction 
3.1 Aditya Birla Minacs Call Center Outsourcings Business Introduction 
3.1.1 Aditya Birla Minacs Call Center Outsourcings Shipments, Price, Revenue and Gross 
profit 2014-2018 
3.1.2 Aditya Birla Minacs Call Center Outsourcings Business Distribution by Region 
3.1.3 Aditya Birla Minacs Interview Record 
3.1.4 Aditya Birla Minacs Call Center Outsourcings Business Profile 
3.1.5 Aditya Birla Minacs Call Center Outsourcings Product Specification 
 
3.2 Atento Call Center Outsourcings Business Introduction 
3.2.1 Atento Call Center Outsourcings Shipments, Price, Revenue and Gross profit 2014-
2018 
3.2.2 Atento Call Center Outsourcings Business Distribution by Region 
3.2.3 Interview Record 
3.2.4 Atento Call Center Outsourcings Business Overview 
3.2.5 Atento Call Center Outsourcings Product Specification 
 
3.3 Concentrix Call Center Outsourcings Business Introduction 
3.3.1 Concentrix Call Center Outsourcings Shipments, Price, Revenue and Gross profit 2014-
2018 
3.3.2 Concentrix Call Center Outsourcings Business Distribution by Region 
3.3.3 Interview Record 
3.3.4 Concentrix Call Center Outsourcings Business Overview 
3.3.5 Concentrix Call Center Outsourcings Product Specification 
 
3.4 Conduent Call Center Outsourcings Business Introduction 
3.5 Convergys Corporation Call Center Outsourcings Business Introduction 
3.6 Datacom Group Call Center Outsourcings Business Introduction 
 
 
Section 4 Global Call Center Outsourcings Market Segmentation (Region Level) 
4.1 North America Country 
4.1.1 United States Call Center Outsourcings Market Size and Price Analysis 2014-2018 
4.1.2 Canada Call Center Outsourcings Market Size and Price Analysis 2014-2018 
4.2 South America Country 
4.2.1 South America Call Center Outsourcings Market Size and Price Analysis 2014-2018 
4.3 Asia Country 
4.3.1 China Call Center Outsourcings Market Size and Price Analysis 2014-2018 
4.3.2 Japan Call Center Outsourcings Market Size and Price Analysis 2014-2018 
4.3.3 India Call Center Outsourcings Market Size and Price Analysis 2014-2018 
4.3.4 Korea Call Center Outsourcings Market Size and Price Analysis 2014-2018 
4.4 Europe Country 
4.4.1 Germany Call Center Outsourcings Market Size and Price Analysis 2014-2018 
4.4.2 UK Call Center Outsourcings Market Size and Price Analysis 2014-2018 
4.4.3 France Call Center Outsourcings Market Size and Price Analysis 2014-2018 
4.4.4 Italy Call Center Outsourcings Market Size and Price Analysis 2014-2018 
4.4.5 Europe Call Center Outsourcings Market Size and Price Analysis 2014-2018 
4.5 Other Country and Region 
4.5.1 Middle East Call Center Outsourcings Market Size and Price Analysis 2014-2018 
4.5.2 Africa Call Center Outsourcings Market Size and Price Analysis 2014-2018 
4.5.3 GCC Call Center Outsourcings Market Size and Price Analysis 2014-2018 
4.6 Global Call Center Outsourcings Market Segmentation (Region Level) Analysis 2014-
2018 
4.7 Global Call Center Outsourcings Market Segmentation (Region Level) Analysis 
 
Section 5 Global Call Center Outsourcings Market Segmentation (Product Type Level) 
5.1 Global Call Center Outsourcings Market Segmentation (Product Type Level) Market Size 
2014-2018 
5.2 Different Call Center Outsourcings Product Type Price 2014-2018 
5.3 Global Call Center Outsourcings Market Segmentation (Product Type Level) Analysis 
 
Section 6 Global Call Center Outsourcings Market Segmentation (Industry Level) 
6.1 Global Call Center Outsourcings Market Segmentation (Industry Level) Market Size 
2014-2018 
6.2 Different Industry Price 2014-2018 
6.3 Global Call Center Outsourcings Market Segmentation (Industry Level) Analysis 
 
Section 7 Global Call Center Outsourcings Market Segmentation (Channel Level) 
7.1 Global Call Center Outsourcings Market Segmentation (Channel Level) Sales Volume and 
Share 2014-2018 
7.2 Global Call Center Outsourcings Market Segmentation (Channel Level) Analysis 
 
Section 8 Call Center Outsourcings Market Forecast 2018-2023 
8.1 Call Center Outsourcings Segmentation Market Forecast (Region Level) 
8.2 Call Center Outsourcings Segmentation Market Forecast (Product Type Level) 
8.3 Call Center Outsourcings Segmentation Market Forecast (Industry Level) 
8.4 Call Center Outsourcings Segmentation Market Forecast (Channel Level) 
 
Section 9 Call Center Outsourcings Segmentation Product Type 
9.1 Inbound Call Services Product Introduction 
9.2 Outbound Call Services Product Introduction 
 
Section 10 Call Center Outsourcings Segmentation Industry 
10.1 BFSI Clients 
10.2 Retail Clients 
10.3 Government Clients 
10.4 IT & Telecommunication Clients 
10.5 Defense Aerospace & Intelligence Clients 
 
Section 11 Call Center Outsourcings Cost of Production Analysis 
11.1 Raw Material Cost Analysis 
11.2 Technology Cost Analysis 
11.3 Labor Cost Analysis 
11.4 Cost Overview 
 
Section 12 Conclusion 
 
Chart and Figure 
Figure Call Center Outsourcings Product Picture from Aditya Birla Minacs 
Chart 2014-2018 Global Manufacturer Call Center Outsourcings Shipments (Units) 
Chart 2014-2018 Global Manufacturer Call Center Outsourcings Shipments Share 
Chart 2014-2018 Global Manufacturer Call Center Outsourcings Business Revenue (Million 
USD) 
Chart 2014-2018 Global Manufacturer Call Center Outsourcings Business Revenue Share 
Chart Aditya Birla Minacs Call Center Outsourcings Shipments, Price, Revenue and Gross 
profit 2014-2018 
Chart Aditya Birla Minacs Call Center Outsourcings Business Distribution 
Chart Aditya Birla Minacs Interview Record (Partly) 
Figure Aditya Birla Minacs Call Center Outsourcings Product Picture 
Chart Aditya Birla Minacs Call Center Outsourcings Business Profile 
Table Aditya Birla Minacs Call Center Outsourcings Product Specification 
Chart Atento Call Center Outsourcings Shipments, Price, Revenue and Gross profit 2014-
2018 
Chart Atento Call Center Outsourcings Business Distribution 
Chart Atento Interview Record (Partly)

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Global Call Center Outsourcings Market Report 2019

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