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Global Agent Performance Optimization (APO) Market Research by Company, Type & Application 2019-2025

Report Code: AMR- 3-162288

Category: Service & Software

Published Date: 2019-08-27

Format: Electronic PDF

Pages: 62

                    Summary
Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
Market Segment as follows:
By Type
    Cloud Based
    On Premises
By Application
    Small & Mid-sized Businesses
    Large Enterprises
By Company
    NICE Ltd
    Genesys
    Verint Systems Inc
    Aspect
    Calabrio
    Five9
    Teleopti AB
    ZOOM International
    InVision AG
    Upstream Works Software
    Envision Telephony
    CallMiner
    CallFinder
    HigherGround, Inc.
The main contents of the report including:
Section 1:
Product definition, type and application, global market overview;
Section 2:
Global Market competition by company;
Section 3:
Global sales revenue, volume and price by type;
Section 4:
Global sales revenue, volume and price by application;
Section 5:
China export and import;
Section 6:
Company information, business overview, sales data and product specifications;
Section 7:
Industry chain and raw materials;
Section 8:
SWOT and Porter's Five Forces;
Section 9:
Conclusion.

Table of Content
1 Market Overview
    1.1 Market Segment Overview
        1.1.1 Product Definition
        1.1.2 Market by Type
            1.1.2.1 Cloud Based
            1.1.2.2 On Premises
        1.1.3 Market by Application
            1.1.3.1 Small & Mid-sized Businesses
            1.1.3.2 Large Enterprises
    1.2 Global Market Size
        1.2.1 Global Overview
        1.2.2 China Overview
2 Global Market by Company
    2.1 Global
        2.1.1 Global Sales by Company
        2.1.2 Global Price by Company
    2.2 China
        2.2.1 China Sales by Company
        2.2.2 China Price by Company
3 Global Market by Type
    3.1 Global
        3.1.1 Global Sales by Type
        3.1.2 Global Price by Type
    3.2 China
        3.2.1 China Sales by Type
        3.2.2 China Price by Type
4 Global Market by Application
    4.1 Global
        4.1.1 Global Sales by Application
        4.1.2 Global Price by Application
    4.2 China
        4.2.1 China Sales by Application
        4.2.2 China Price by Application
5 China Trade
    5.1 Export
    5.2 Import
6 Key Manufacturers
    6.1 NICE Ltd
        6.1.1 Company Information
        6.1.2 Product Specifications
        6.1.3 Business Data ( Sales Revenue, Cost and Margin)
    6.2 Genesys
    6.3 Verint Systems Inc
    6.4 Aspect
    6.5 Calabrio
    6.6 Five9
    6.7 Teleopti AB
    6.8 ZOOM International
    6.9 InVision AG
    6.10 Upstream Works Software
    6.11 Envision Telephony
    6.12 CallMiner
    6.13 CallFinder
    6.14 HigherGround, Inc.
7 Industry Upstream
    7.1 Industry Chain
    7.2 Raw Materials
8 Market Environment
    8.1 SWOT
    8.2 Porter's Five Forces
9 Conclusion

Figure Cloud Based Market Size and CAGR 2013-2018 (Million USD)
Figure Cloud Based Market Forecast and CAGR 2019-2025 (Million USD)
Figure On Premises Market Size and CAGR 2013-2018 (Million USD)
Figure On Premises Market Forecast and CAGR 2019-2025 (Million USD)
Figure Small & Mid-sized Businesses Market Size and CAGR 2013-2018 (Million USD)
Figure Small & Mid-sized Businesses Market Forecast and CAGR 2019-2025 (Million USD)
Figure Large Enterprises Market Size and CAGR 2013-2018 (Million USD)
Figure Large Enterprises Market Forecast and CAGR 2019-2025 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Size and CAGR 2013-2017 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Size and CAGR 2013-2017 ()
Figure Global Agent Performance Optimization (APO) Market Forecast and CAGR 2019-2025 (Million USD)
Figure Global Agent Performance Optimization (APO) Market Forecast and CAGR 2019-2025 ()
Figure China Agent Performance Optimization (APO) Market Size and CAGR 2013-2017 (Million USD)
Figure China Agent Performance Optimization (APO) Market Size and CAGR 2013-2017 ()
Figure China Agent Performance Optimization (APO) Market Forecast and CAGR 2019-2025 (Million USD)
Figure China Agent Performance Optimization (APO) Market Forecast and CAGR 2019-2025 ()
Figure Global Market Sales Revenue Share by Company in 2017
Figure Global Market Sales Volume Share by Company in 2017
Figure China Market Sales Revenue Share by Company in 2017
Figure China Market Sales Volume Share by Company in 2017
Figure Global Market Sales Revenue Share by Type in 2017
Figure Global Market Sales Volume Share by Type in 2017
Figure China Market Sales Revenue Share by Type in 2017
Figure China Market Sales Volume Share by Type in 2017
Figure Global Market Sales Revenue Share by Application in 2017
Figure Global Market Sales Volume Share by Application in 2017
Figure China Market Sales Revenue Share by Application in 2017
Figure China Market Sales Volume Share by Application in 2017
Figure Industry Chain Overview
Figure Agent Performance Optimization (APO) SWOT List
Figure Agent Performance Optimization (APO) Porter's Five Forces

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Global Agent Performance Optimization (APO) Market Research by Company, Type & Application 2019-2025

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